Question 1

How long does a typical repair take?

Accepted Answer

Most repairs are completed within 30-60 minutes while you wait. More complex repairs like water damage may take 24-48 hours for proper diagnosis and treatment.

Question 2

Do you use genuine parts?

Accepted Answer

Yes, we use only high-quality, premium replacement parts. All our parts are thoroughly tested to ensure they meet our quality standards and come with our warranty.

Question 3

What warranty do you offer?

Accepted Answer

All our repairs come with a 6-month warranty covering parts and labor. If you experience any issues related to the repair within this period, we will fix it free of charge.

Question 4

Do I need to book an appointment?

Accepted Answer

While walk-ins are welcome, we recommend booking an appointment to ensure minimal wait times. You can book online or call us to schedule your repair.

Question 5

What is your No Fix, No Pay policy?

Accepted Answer

If we cannot fix your device, you do not pay anything. We only charge when the repair is successfully completed to your satisfaction.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, and cash payments. We also offer online payment through our secure checkout system.

Question 7

Is my data safe during the repair?

Accepted Answer

Your privacy is our priority. We do not access your personal data during repairs. However, we recommend backing up your data before any repair as a precaution.

Question 8

Do you offer pickup and delivery?

Accepted Answer

Yes, we offer convenient pickup and delivery services within Adelaide metropolitan area for an additional fee. Contact us for more details.

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